Use of Xics Web Host's Service constitutes acceptance and agreement to Xics Web Host's AUP (Acceptable Use Policy), TOS (Terms of Service), PP (Privacy Policy), SLA (Service Level Agreement).

From herewith in this TOS, AUP, SLA and PP, the usage of "us", "we", "our", "ours" shall constitute reference to Xics Web Host, the usage of "you", "your", "they", "them" shall refer to client / customer of Xics Web Host.

Acceptance of Contractual Agreement

1. Client agrees that by placing an order either by means of electronic ordering (web order form) or submitting a written contract, and receipt of such order by Xics Web Host, that you are agreeing to our TOS, AUP, SLA and PP. No Modifications of said contract by customer is allowed.

2. Xics Web Host will provide, and Customer will purchase and pay for, the Services, and service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the customer, and that they are aware of all applicable charges as per contract, TOS, AUP, SLA and PP. Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.

3. In connection with any Hosting Services, if Customer's actual bandwidth usage in any month exceeds allotted amount, specified in Customer's contract, Customer will pay Xics Web Host any additional fees as specified in the Service Description within three (3) days of invoicing period. Any bandwidth overuse bill not paid within three (3) days of invoicing will be subject the server and services to suspension. Xics Web Host will not under any circumstances accept liability for a site to be shutdown due to bandwidth overuse.

4. Xics Web Host will not under any circumstances accept financial liability for sickness, stress, injury, loss of earnings, loss of data or failure of computer hardware due to using our services or incorrect/misinformed advice given by staff.

What may not be hosted on our network:

Illegally posted materials will not be tolerated on our network. These include but are not limited to:

Transmission, storage, or presentation of any information, data or material in violation of any Indian Law is prohibited.
copyrighted material, trademark, intellectual property, material we judge to be threatening or obscene, or material protected by trade secret and other statute without proper authorization.
Copyrighted Software / Media
Child pornography
Info, tools or attempts related to hacking, phreaking, phishing, anarchy, virii or spam
Racist/Inflamatory content

Links to such materials are also prohibited.

If you find any of the above materials hosted on one of our web servers, please report to Xics Web Host.

Additionally, we reserve the right to ban the use of applications which allow the proliferation of unsolicited email from our network, or which decrease the performance of our servers thus bearing on the quality of service we may provide to other customers.

VIOLATIONS OF Xics Web Host's TOS/ACCEPTABLE USE POLICY

Examples of what Xics Web Host considers non-acceptable content and/or links to such.

Pirated software

Bulk Email /Spam related products

Unsolicited/Marketing emails

Illegal Pornography/Nudity

Adut content of any type

Warez/Adults/Cracked products forum/blog

Hacking/cracking related websites

Warez and/or copyrighted MP3s

Illegal material or material that is against public policy

Free Hosting of any kind(Images/Videos/blogs/personal sites etc)

Game sites

Public Download Sites of any kind(computer applications,games,mobile apps)

Proxy Sites

Bulk File Storage and Streaming Audio/Video hosting

User Forums containing links to material that violates our TOS

Content or links to sites that are detrimental to public policy, health and welfare

No rapishare related scripts

No MIRC

Dummy domains are not allowed ( Domains created just for fun or testing purposes or invalid domains or zero megabyte domains which are not pointing to our server)

Resource Usage
User may not:
a) Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
b) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
c) Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
d) Run any software that interfaces with an IRC (Internet Relay Chat) network.
e) Run any bit torrent application, tracker, or client. Please note that you may link to torrents off server, but may not host or store them.
f) Participate in any file-sharing/peer-to-peer activities
g) Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
h) Run cron entries with intervals of less than 15 minutes
i) Store files not related to domain.

Using a shared account as a backup/storage device is not permitted

When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include("http://yourdomain.com/include.php") use include("include.php")

99.5% Uptime Guarantee

Network Uptime is the total time in a calendar month that Xics Web Host network is available through the Internet, provided that Client has established connectivity.

Xics Web Host takes responsibility for Network availability within our network, however, we cannot be held liable for upstream problems, outside of our network.

Our guarantee is that our Network will be available to clients free of Network Outages, that render 100% packet loss, 99.5% of each calendar month

Network Outages or Unscheduled Downtime is any unplanned or unscheduled interruption in Service availability during which Client is unable to access the services as described in the section titled "Network Uptime" above.

A Network Outage is defined as a period in which 100% packet loss to our network is experienced, which is determined to have been caused by a problem in Xics Web Host''s Network as confirmed by Xics Web Host. Downtime or outages are measured as the total length of time of the unplanned interruption in service availability in a calendar month.

Scheduled Downtime is any Xics Web Host scheduled interruption of Services, for the purpose of network upgrades, or replacement of any equipment in order to provide for you better service.

Scheduled downtime occurs during notified downtime periods, with as much advance warning as possible via e-mail.

SLA Network Violation Credit.

Customer can request a % refund of their monthly payment back if the server has more than 2 hour of downtime in a 30 day period. 1 hour = 10%, 2 hours = 20%, 3 hours = 30%, 24 hours = 100%.
Customer must request their refund within 24 hours of this happening.

Performance Credit exclusions:

The following are excluded from the monthly calculation of Service Availability:

Scheduled downtime
Problems outside of Xics Web Host's network (upstream providers, or client's inbound connection) not effecting 100% loss to our network
Interruptions or failure of individual service caused by client, their employees, client's customers, etc. to their service.

These include inaccurate configuration(s), 3rd party software, client abuse or over utilization of resources, hacked servers, attacks, exploits, server hardware failures or other users on server to cause the server to overload which may cause downtime.
We will do our best to remove such offenders immediately

Backups

Xics Web Host backup our servers and individual accounts daily however we provide a backup option in your cpanel for your own backup purpose and will not be held responsible for loss of any kind if we are unable to restore a backup from our system or from a backup file provided by you.

Please raise a support ticket to have the previous days backup restored if the need arises

Payment:

Establishment of this service is contingent upon receipt of payment from Customer to Xics Web Host.

Subsequent payments are due on the anniversary date of the month for the particular billing cycle chosen, unless customer requests all payments to be consolidated to one specific billing date.

Any setup fees will be charged full setup fee pricing, and are applied at time of initial request of such services.

Payments and Fees:

Payment is due on the defined monthly anniversary billing date dependent on billing cycle chosen. Credit cards that are declined for any reason are subject to a Rs.100 declination fee.

Service will be interrupted on accounts that reach 14 days past due.

Service interrupted for nonpayment is subject to a Rs. 200 reconnect charge.

Non Payment For 30 days past invoice due date will result in your hosting account and all data in it being deleted

Accounts that are not collectable by Xics Web Host will be turned over to an outside agency for collection.

If your account is turned over for collection, you agree to pay the company a "Processing and Collection" Fee of not less than Fifty (Rs.50) nor more than One Hundred and Fifty (Rs.150)

And payment through credit card or PayPal have to pay additional $.30 (around Rs.12) + 3.4% charged by PayPal.

Delinquent Accounts:

Xics Web Host may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due.

Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees, or any collection fees.

Account Cancellation:

All requests for canceling any service / services must be made via your client area with at least 7 days notice before next invoice is due.

No part payments are refunded hosting will run until last invoice payment length expires

Refunds and Disputes:

All payments to Xics Web Host are non refundable with the exception of 30 days money back guarantee.

This includes any setup fees and monthly fees regardless of usage.

All billing disputes must be reported within 7 days of the time the dispute occurred.

Disputed charges to your credit card issuer, also known as charge backs, in Xics Web Host's discretion which is valid, under the terms and conditions of our SLA, AUP, and TOS, will result in service interruption, and reconnection fees to restore the desired service.

30 Days Money Back Guarantee

30 days money back guarantee applies to paid hosting only and is refunded minus any fees incurred by Xics Web Host for
processing the payment for example paypal fees or credit card processing charges and domain name registration charges.

Privacy policy:

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Domain Registration

.Xics Web Host utilizes an industry standard third party Registrar for domain name registration services. Once an order is placed for a new domain name through .Xics Web Host, we register the domain for the customer through the Registrar. Domains registered in this manner are not eligible for a refund and the cost for such domains will be subtracted from any service refund from Xics Web Host.

New domains may be cancelled and receive a refund (deducting registrar fees) only within the first 24 hours after placing an order. This grace period only applies to new domain name registrations and is not applicable for domain renewals.

If you cancel your .Xics Web Host service, you will retain ownership of your domain name for as long as you continue to renew the domain. You may renew the domain through Xics Web Host or transfer the domain to another registrar.

Changes to the TOS

Xics Web Host reserves the right to revise its policies at any time without notice.